Event Help Guide
If you are experiencing problems viewing or listening to an event, please review the following minimum requirements and frequently asked questions.

Minimum Requirements Test Your System Hardware and Operating System Configurations Media Players Internet Browsers Internet Connection Cookies and JavaScript Java Virtual Machine

FAQs The media player automatically stops or it continually stops and rebuffers Pressing the “Launch Presentation” button doesn't do anything I am prompted to register again even if I already registered for the event I keep receiving an error message stating that the form is missing information or I am entering an invalid e-mail address when I register. Can I access the event from a different computer than the one I registered from? I am asked for a password when I try to view the event I received a message that the event is not currently available. I can't hear anything (or the sound is very faint or choppy) I can see the video but I can't hear anything (or the sound is very faint or choppy) I can't see the test video. I can see the test video but I can't see the event video. The video is choppy The sound works continuously, but the video freezes. I can access the event, but I cannot view the slides or the slides are not flipping. My computer crashes when I try to access the event I receive an “HTTP not found” error message.